Last Updated: May 6, 2026
Layer AI, Inc. ("Layer", "we" or "us") provides this Privacy Policy to inform users of our website at https://layer.ai/ (including all subdomains, the "Website") and our software-as-a-service platform (the "Service") of our policies and procedures regarding the collection, use and disclosure of Personal Information and other information. For the purposes of this Privacy Policy, "Personal Information" shall mean information which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. This Privacy Policy explains what data we collect when you use the Website or the Service, why we collect the data, how it is used and your rights and choices.
While providing our Service, we may collect information about our customers' Users on behalf of our customers. Our use of information on behalf of our customers is governed by our agreement with the applicable customer and the customer's own privacy policies. We cannot control and are not responsible for the privacy policies or privacy practices of our customers or any other third parties.
If you have any questions or comments about this Privacy Policy or our use of your Personal Information, please contact us at support@layer.ai
2. Personal Information We Collect and How We Use It
2.1. Collection of Information
We collect the following categories of information from our users:
Contact information: name, email address, phone number.
Device information: IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the Website or Service and cookie use, subject to your consent where needed.
Billing information, to the extent you purchase a product or service from us.
We may also collect information which cannot be associated with a specific user, such as prompts or aggregated usage information and technical information transmitted by your device. If we associate Non-personal Information with Personal Information, we will treat such information as Personal Information as long as they are combined.
2.2. How is the Personal Information used? With Whom do we share Personal Information?
We do not rent, sell, or share Users' information with third parties except as described in this Privacy Policy.
We may use Personal Information for the following purposes:
Providing you with our Website and Service.
Communicating with you – If you have contacted us, for any reason, we will use your information in order to further communicate with you.
Conducting statistical and analytical purposes, intended to improve the Site.
Informing you on new products, features and other news related to the Website or Services.
In addition to the different uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies and subcontractors.
In addition to the purposes listed in this Privacy Policy, we may share Personal Information with our trusted third-party providers, who may be located in different jurisdictions across the world, for any of the following purposes:
Providing you with our Services, including providing a personalized display of our Website and marketing tools;
Payment processing services;
Communication tools, including phone and chat, event and meeting platforms and so on;
Storing and processing such information on our behalf;
Performing research, technical diagnostics or analytics;
We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.
We may also disclose information if we have good faith to believe that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies, including investigations of potential violations thereof; (iii) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights.
In any case we will conclude that disclosure of Personal Information is necessary, we will only disclose that portion of the Personal Information that is required in order to satisfy the basis for disclosure. We will share the Personal Information under appropriate safeguards.
3. Legal Basis for Processing
Processing of Personal Information is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and to comply with our legal obligations.
Where we rely on your consent to process your Personal Information, you have the right to withdraw or decline consent at any time.
4. Data Retention
We will retain Personal Information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. We will retain Personal Information that we process on behalf of our customers for the duration set forth in the applicable customer contract or as otherwise instructed by the customer.
5. Your Rights
Depending on the jurisdiction in which you reside, you may have certain rights under relevant applicable laws regarding the collection and processing of your Personal Information. To the extent these rights apply and concern you, you can contact us via the contact details available below and ask to exercise the following rights:
- Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information.
- Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format.
- Request rectification of your personal information that is in our control.
- Request erasure of your personal information.
- Object to the processing of personal information by us.
- Request to restrict processing of your personal information by us.
- Lodge a complaint with a supervisory authority.
- Right to lodge a complaint with the data protection authority: If you have a concern about our privacy practices, including the way we handled your Personal Information, you can report it to the data protection authority that is authorised to hear those concerns.
However, please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements.
You may exercise your rights by contacting us at support@layer.ai
6. International Data Transfers from Europe
Your Personal Information may be transferred to Layer and its service providers in countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country and may not provide the same level of protection as your country. In such cases we will ensure that applicable safeguards and legal mechanisms are used to ensure that the transfer is aligned with the applicable data protection laws.
7. Links to Other Websites
This Privacy Policy applies only to the Website and the Service and not to any third-party sites or hosted services you may find or access through our Website. If you submit Personal Information to any of those sites or services, your information will be governed by their privacy policies. We encourage you to carefully read the privacy policy of any site you visit or any hosted service you use.
8. Security
We take precautions to ensure the security of your Personal Information. We follow generally accepted standards to protect the Personal Information submitted to us, both during transmission and once we receive it. That said, like any hosted service provider, we cannot guarantee that unauthorised third parties or unauthorised personnel will not gain access to your Personal Information despite our efforts. You should note that in using the Website and the Service, your information will travel through third-party infrastructures which are not under our control. We cannot protect, nor does this Privacy Policy apply to, any information that you transmit to other users of the Website or the Service. You should never transmit personal or identifying information to other users. If you have any questions about security on the Website or the Service, you can contact us at support@layer.ai
9. Privacy Policy Changes
We reserve the right to periodically amend or revise the Privacy Policy. Material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last Updated" section. Your continued use of the Website or any of our services, following the notification of such amendments on our Website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.
10. Contact Us
If you wish to make a request regarding your personal information, or if you have questions or concerns about this Privacy Policy, please contact us at:
Layer AI, Inc.
548 Market St PMB 40092
San Francisco CA 94104-5401
Phone: +1 415-209-5201
Email: support@layer.ai